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Galeries de La Capitale : 418 914-6334

Return Policy

To make your purchases easier, TheJewelersShop.com assures your satisfaction by offering you a comfortable return policy. Please follow the simple steps below. Items must be returned within 20 days of delivery. Orders received after this date will not be accepted for refund. The minimum return shipping method should be Xpresspost with insurance and a required signature. You have to choose between this two option:

  • Exchange your purchase .
  • Gift card of the same value.

Enclose the unworn item(s) with all additional materials in the original box.

Clearly write the Authorization Number that was given to you on the outside of the securely sealed return package.

Please mail your return package to:

The Jeweler's Shop
142-5401 boul. des Galeries
Québec, QC, CA, G2K 1N4

Once your package is received, it will be thoroughly inspected to ensure that there was no use of the item(s) and that all tags are securely in place. Your credit card will then be refunded the amount of the item, less all shipping charges in both directions. Custom orders with engraving and special ring sizes cannot be returned (refund, exchange or repair). Please call 418.934.6334 for more details.

Please allow a short period to process your refund. This should be no more than 7 business days upon receipt of the item. During holiday seasons, time expectancy may vary.

At TheJewelersShop.com, it is our priority to ensure that our customers are pleased with the items that they have purchased. If not, our Return Policy guarantees your money back, providing that all criteria have been met.

f you have any questions about this policy, please contact us by phone at 418.914.6334 or by e‑mail at info@lebijoutier.ca

Exchange or Refund